Our Care Team

The alice chilton Care team sits right at the heart of our business. We have worked hard to bring together a special group of people who are committed to making a difference to our client’s lives.

As you would expect there are safeguards in place to ensure that all our team are qualified to work within this sector. These include personal and professional references, enhanced DBS checks and we check against the POVA list (Protection of Vulnerable Adults). We adhere to the local authorities’ safeguarding policies and we are compliant with the CQC (Care Quality Commission).

Recruitment

We have a strict recruitment process, screening applications thoroughly and we look at a Carer’s life history so we can build up a picture of who they are and what type of support we feel they may excel in. Our in-house team have many years’ experience in the recruitment and retention of Carers and Support Workers.

We have also committed to pay above industry average rates and have recognition and reward programmes to ensure we retain the very best Carers.

We know the calibre of our team is incredibly important to you, so if you have any questions then please do not hesitate to get in touch and we will happily answer your query, alice chilton wants you to be 100% comfortable with our people and processes.

Training

At alice chilton we ensure we provide our Care team with ongoing training and development, enabling them to provide our clients with safe and effective care. Before one of our Care team works in the community they must have shown that they have met certain standards, they are called ‘Common Induction Standards’.

We ensure these are met prior to the Carer working unsupervised. All of our team shadow one of our Care team prior to working alone. 

Our Senior Carers and Field Care Supervisor provide a ‘buddy’ and mentoring scheme for new team members and our regular spot checks and supervisions, for all our team, monitors the quality of support of we provide and will highlight the need for any additional training. 

As part of the alice chilton charter, our promise to our clients, we promise to be a good employer providing our staff with the knowledge, training and encouragement they need to provide an exceptional service. 

Specialist Training

It is vital that when supporting clients with specialist needs such as Dementia, Parkinson’s and Epilepsy the Carer has the skills and knowledge and training required to create a positive and caring environment. We have a continual training and development and our courses are CPD accredited, it is a practical and methodical approach to learning, which helps our team develop valuable skills and knowledge. Our team are paid for taking part in all aspects of training.